An all inclusive resort surrounded by natural beauty Occidental at Xcaret Destination***** is an all-inclusive hotel located in the heart of the Riviera Maya. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. All journeys take 45 minutes. The Underground Expedition is an 800-yard journey through underground rivers, caverns and jungle paths, and the entire circuit inside the Stalactite River Swim is 437 yards long and average temperature of the water is 75 F. How many times can I download my photos with my download code? Enjoy truly special moments of fun and relaxation with the . They moved my parents to a higher up, larger room, free of charge, after we realized that they had been placed in a lower and smaller room due to an error in the booking. The Rafts circuit is 342 yards long. During our stay we took advantage of all of the parks included, and enjoyed the Xichen Deluxe tour, as well as the Coba/ Xel Ha combined tour. If I am a foreigner, what can I submit besides FM2 or FM3 to validate that I am a Quintana Roo resident? The minimum age allowed in Xplor Fuego is five years old. On a PC right-click on the file and select the option to extract. A 2-park package to enjoy the most authentic side of Mexico at Xcaret. 4 star Suburban hotel. Free self parking is free for guests, and you can enjoy a meal in one of the 15 restaurants. Does admission to Xplor Fuego include transportation? Hotel Xcaret Arte is located in front of the Caribbean Sea, next to Hotel Xcaret Mxico.-15 minutes away from Playa del Carmen-45 minutes away from Cancun International Airport-45 minutes away from Tulum Address: Carretera Chetumal - Puerto Jurez, Kilmetro 282, Solidaridad, 77710 Playa del Carmen, Quintana Roo Does not apply for guests at Xcaret Hotels (Hotel Xcaret Mxico, Hotel Xcaret Arte and Casa de la Playa). Depending on the operation, transfer could be in a van or luxury bus. Yes, activities in Xplor are all family-friendly. Hotel_Xcaret_Mexico, Director General at Hotel Xcaret Mexico, responded to this review. 2.- A list of the albums that are included in your package will be displayed. Yes, we have restrooms and changing rooms located throughout the park with enabled spaces so you can change clothes comfortably. What happens if I forgot my download code? But we purchased the photo package 2 parks & the hotel. There wasnt a single person with whom I interacted who didnt make me feel welcome or special.Shout out to the kayakers who landscape in the lagoon and the rock climbers who take care of the fauna on the buildings. Fully refundable Reserve now, pay when you stay. To guarantee your safety and to ensure that harnesses are comfortable and fit each of our visitors correctly, a minimum weight of 88 lbs (40 kg) is required, and a maximum weight of 300 lbs (136 kg). Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. Does admission include transportation service? Reserve now, pay when you stay. Chetumal-Puerto Juarez Highway KM, Km. Once we receive your request we will proceed to complete your refund which will appear on your credit card statement within the following 15 to 20 working days. The photo stations are usually distinguished by colorful exteriors surrounding the photo pass camera and when guests simply scan their bracelet at these stations, a photograph is taken -- which can be later be viewed at that particular theme park or at the resort. A 900 suites hotel, with Five Diamond Certification given by the American Automobile Association (AAA). Most activities involve water and your camera might get wet. Yes, we offer a special price for Quintana Roo residents, valid only at the park's ticket booths or calling to our Customer Service. New activity: Underground Expedition. To avoid affecting the natural balance of the ecosystem, only the use of sunblock and sunscreen containing titanium oxide and zinc oxide is allowed in the Park. Promotion valid only on websites and Customer Service Centers. ", A verified traveler stayed at Harborside Inn Of Boston, : (Save changes and close the date picker. Enjoy delicious breakfasts and meals in El Troglodita restaurant, open from 11:00 a.m. to 5:00 p.m. Prices vary according to season. What types of files are the photos that are downloaded? Xplor Fuego opens Monday to Saturday from 5:30 to 11:00 p.m. Subject to change due to official regulations. If you visited our Xcaret Hotels: fotohoteles@xcaret.com
50 Park Plaza at Arlington Street, Boston, MA, 02116. These are both highly recommended. How do you remove the watermark from the photos? Can I enjoy underground river activity without knowing how to swim? Yes. If you visited our Parks: foto@xcaret.com, If you visited our Xcaret Hotels: fotohoteles@xcaret.com. Changes are not permitted on the day of your visit. If you are staying in an Airbnb, hostel, with family or anywhere, you can choose one of the following departure points and Grupo Xcaret official transportation will pick you up there. Thank you once again for your glowing review and we do hope to have the pleasure of welcoming you back to to Hotel Xcaret Mxico.Our colleagues really do take the greatest pride in ensuring each and every guest is made to feel special, and to deliver memorable levels of personalized service; it is always so pleasing to hear we have got this correct, and helped to create such a memorable experience during your stay.We look forward to welcoming you back to Hotel Xcaret Mxico on many more occasions.Sincerely yoursJorge DucoingHotel DirectorHotel Xcaret Mexico. 63 suites overlooking the Caribbean will pamper you with both home comforts and the luxury of a boutique hotel. Where is the photo that I downloaded located? Look for the Xelfie spots (automatic cameras) or any photographer inside the park. What is the minimum/maximum weight allowed on zip-lines? Unlimited non-alcoholic beverages (coffee, chocolate and fresh flavored waters). Our agents will help you with the pickup information or any other doubt you may have.
They are encoded directly from cameras with high resolution. you must have at hand your bracelets, the number of your helmet, the room number and the date of your visit or stay. American Dollar (USD): Visa, Mastercard, American Express, Diners, Discover, JCB and Paypal. Re: Xcaret: photo pass worth it? What is the maximum number of people allowed on the vehicle? Sorry, the tickets for any of our attractions are not transferable. Their eco-integrating design and premium amenities make them unique. 17.17 mi from city center. Remember that we will always be available to offer you in each stay, the best of Mexico included!Sincerely,Jorge DucoingHotel ManagerHotel Xcaret Mexico. Monday to Sunday from 8:30 a.m. to 10:00 p.m. *This park does not require a reservation. Dear Valerie149,First and foremost, we would like to thank you for taking the time to share a detailed feedback from your experience at Hotel Xcaret Mexico. If you visited our Parks: foto@xcaret.com
For more information, please consult our list of products and services found in the Price list section of our website. We were very close to one of the smaller, double level infinity pools and a beautiful lagoon area with one of the resorts hidden water slides. How do I find and download the photos from the website? However, with an advance purchase of at least seven days in this website or by calling our Customer Service, you get 10% discount on the cost of the regular price and 15% off purchasing 21 days or more in advance. Yes, you can buy with someone else's card as long as you provide at the Parks ticket booth and on the day of your visit: a copy of an official identification of the owner of the card, and copy of the credit card or debit card that was used to pay, in both cases copied by both sides and signed by the cardholder. To purchase the photos of your dolphin swim experience, contactwww.delphinusworld.comor to the Customer Service phone numbers (998) 206 3304, 800 DELFIN (800 335 3461) from Mexico or toll-free from the USA and Canada at 1 888 523 2230. Enjoy a meal in one of the 2 coffee shops/cafes and perks like free WiFi. - Reservations cancelled with more than 2 days in advance before the booking date are subject to a 10% administrative fee; from 2-0 days or in case of no show, reservations are non refundable. Si visitaste nuestros Parques: foto@xcaret.com Si visitaste nuestros Hoteles Xcaret: fotohoteles@xcaret.com Horario de atencin: Lunes a Viernes de 09:00 a 19:00 Horas. We invite you to join our program of using biodegradable and chemical-free products! I really had no idea of how to use them. Months without interest, only with major participating bank cards issued in Mexico. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. We had a great time at the parks and used the Xelfies feature to take pictures at all the parks we visited.We have a big family so we had 3 rooms in total and bought the photo pakage $190 US per room only for the access codes for 2 of the rooms to not work at all and return an error message that the code is invalid.We have called multiple phone numbers just to be hung up on a redirected to different numbers that lead to no resolution and emailed multiple emails that result in no replies.Today we called for the 4th day in a row just to be told that none of our emails would get responses any time soon because there are over 600 customers with similar problems in front of us.This is outragous and has led to us losing so many of our vacation pictures.
- Species conservation and freeing program
- Species reproduction program
- School project and environmental education program
- Efficient use of resources and responsible management of residues. Customer Service. The photographs you purchased while being a guest at Xcaret Hotels contain a water mark from each park for you to select the experience you wish to download. I feel like we had no idea what our "magic wristbands" did at the resort. This hotel features a restaurant, a 24-hour gym, and a bar/lounge. This time, we certainly have failed in delivering this promise to you, and on behalf of all my team, I offer a sincere apology for the inconvenience we have caused you.Thank you for taking the time to write your detailed review. You must present official ID (IFE) with address in Quintana Roo. Xcaret: DO NOT MISS THIS PARK!! Free Cancellation. ", A verified traveler stayed at Copley Square Hotel, "Nice hotel. Nature will embrace you as you rest in one of our 900 suites designed to offer a view of paradise from any point in the room. Children must present ID from school with address in Quintana Roo, or school report card with photograph. de C.V. We use own and third-party cookies to improve your experience on our website. Can I change my admission to Xplor for another park or tour of Grupo Xcaret? Privacy Terms. Everything is close you dont have to move your car at all. The maximum circumference of the harness around the waist is 47 in (120 cm) and 25 in (65 cm) around each leg. You can also enjoy more vacation time, having special access in our ticket booth express, for purchases made on Internet or Customer Service. In case of foreigners living in Quintana Roo, FM2 and FM3. Very Good 4.0 /5 Review Score More Details. Your vacation will be memorable while enjoying the best parks in Cancun and Riviera Maya. 5/5 would recommend again. Within Mexico. Review collected in partnership with this hotel. Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. Review tags are currently only available for English language reviews. The Parks space is limited and priority is given to all of those who wouldnt have yet participated. Allow nature to hold your body and soul, renewing you by relaxing and stimulating your senses and health. Strike your best pose, smile and take as many pictures as you want during your visit. Nature will embrace you as you rest in one of our 900 suites designed to offer a view of paradise from any point in the room. After visiting with colleagues in the spring, I knew I had to bring my family back. . Should you decide to come back to this destination, please do not hesitate to contact us through this media, as we will be delighted to arrange every detail of your stay with us, to ensure you take the best of Mexico with you.Sincerely,Jorge DucoingHotel DirectorHotel Xcaret Mexico, This is the version of our website addressed to speakers of English in the United States. What payment options are available to buy my ticket or tour? Operating hours: Monday to Friday from 9:00 to 19:00 Hours. You don't have to worry about your phone or asking ppl to take pictures for you. Packages and Xperience Passports cannot be cancelled and will not be refunded. 282. Youll bring back home a terrific souvenir of your visit. They let us keep our bags in a secure room (even the luggage room looked like a 5-star hotel)and showed us downstairs to the Mercado, which was one of their main buffets, Mexican-market style. The staff treats you like royalty. Each photo downloaded is a JPG file, and the videos are MP4. This business uses tools provided by Tripadvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one. Face the only whitewater rapids in Cancun, cross a circuit of ropes hanging in the air, drive a Monster Truck, board a jet boat, ride a kayak and fly in a zip-line. Display as a link instead, Operating hours: Monday to Friday from 09:00 to 19:00 Hours. How do I find and download the photos from the website? The price of admission to XPLOR Fuego All Inclusive is $ 109.99 USD, but for all purchases made seven days prior to your visit on www.xcaret.com or www.xplor.travel you can benefit from a 10% off the regular price and a 15% off purchasing 21 days or more in advance. Stalactite River of 430 yards to swim inside ancient caves. We dont recommend the use of flip-flops or Crocs. Two circuits of 3.1 miles of jungle and caves driving an Amphibious Vehicle. I really wanted my photos from Xelha (I did the stingray experience and a ton of photos were taken) So now i have no photos from the parks. If youre a minor, you can ask an adult to drive you. We stayed in a adult only area. Yes, the activities in Xplor Fuego are designed for all family. Yes. Uruguayan Peso (UYU): Visa, Mastercard, Diners, Discover, JCB. Rest areas, dressing rooms and restrooms. He was charming, professional, knowledgeable of the menu, and seemed genuinely happy to be celebrating with us. This activity begins at the marina located at La Casa de la playa hotel; and is offered to all guests from the hotels of Grupo Xcaret. (01152) 55 4163 7327
1.- Enter your download code. Occasionally, birds would land near him and hed speak to them or laugh at them. Exact pick-up time will be confirmed when making your purchase. Due to the nature of the product we offer, you always have the possibility to view the photos. I will not repeat everything that has already been said. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. *MSI only with participating cards (banks) issued in Mexico. At what time can I call customer service? Are the downloaded files of high quality? 800 006 FOTO (3686)
Pick up at the airport could not have been easier. 123 Old River Rd., Andover, MA 01810 ~11.96 miles northwest of Middleton center. Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Copyright Experiencias Xcaret Hotel S.A.P.I. What is the distance between one activity spot and the other? Terms of use: For prices provided on this page, you need to purchase before visiting the park(s) or tour(s). Get the best of Mexico through its culture and nature at Xcaret, and have a fantastic day at a natural wonder in Xel-H. Just a weird housekeeping issue I guess we had. It is not necessary to make a reservation in advance; you can buy directly at the booth of the Park entrance at regular price. The photographs you purchased while being a guest at Xcaret Hotels contain a water mark from each park for you to select the experience you wish to download. 5 floors in property. Saturdat to Sunday from 9:00 to 15:00 Hours. Xcaret Welcome to the best of our country at Mexico's Majestic Paradise with more than 50 natural and cultural attractions for the whole family. I will not repeat everything that has already been said. Prices are the average nightly price provided by our partners and may not include all taxes and fees. The staff in the restaurants and working around the pools I had no problems with; they were fantastic. Traveling on business? La Casa de la Playa. What are the payment methods to buy online? ALL-FUN INCLUSIVE . Can I submit job credentials and/or payroll to enter as a Quintana Roo resident? BUY THE PHOTO PASS! 2003-2023 Lexyl Travel Technologies, LLC. I was just a bit disappointed with the management/check-in. and was unfortunately put in a bed with 2 queens. Come and live the Riviera Maya adventure. 16.32 mi from city center. Hotel Xcaret Arte is an Adults Only hotel that pays homage to Mexico's best artists, where you can experience art from its beginnings, through workshops, exhibitions, happenings and special events. The hotel was excellent, the excursions were wonderful, the buffet was amazing, if I have one complaint it is that the pools close to early. Doubletree by Hilton Nashua : 2 Somerset Pkwy. Copyright Experiencias Xcaret Hotel S.A.P.I. Please see our partners for more details. DoubleTree Suites by Hilton Hotel Boston - Cambridge : 400 Soldiers Field Rd. For us, guest satisfaction is a top priority, therefore we regret to hear we were unable to achieve your complete satisfaction.I would really like to further discuss the details from your vacation to do a proper follow up on your concerns. I would be interested in learning more about your vacation with us, please do not hesitate to contact us through this media.We hope you can give us the opportunity to regain your trust in a near future. Within Mexico. Minimum age allowed is 5 years old. The 10% discount applies on purchases made seven days in advance of your date of visit and the 15% discount on purchases made with 21 or more days in advance. Rates shown are nightly rates before taxes and do not necessarily reflect all Middleton, MA discounts available. Access to the special ticket booth if you purchase online. Great, vibrant, location. He was knowledgeable about the resort, the general area, and was very happy to make conversation. Does not apply for guests at Xcaret Hotels (Hotel Xcaret Mxico, Hotel Xcaret Arte and Casa de la Playa). The minimum age to enter is of 5 years old. If you visited our Parks: foto@xcaret.com If you visited our Xcaret Hotels: fotohoteles@xcaret.com Operating hours: Monday to Friday from 09:00 to 19:00 Hours. If you make your purchase through our contact numbers, the operator will inform you if there is a pick-up at the hotel where you are staying or otherwise, the closest hotel for this service. Children must present official ID (passport or birth certificate copy) at the park's ticket booths. This change is valid only 24 hours in advance. Learn all the information in our Privacy Notice. Get excited with the only unlimited nighttime adventure, where you will fly in zip-lines, drive amphibious vehicles through caves, hammock splashing, among other activities. Please verify the policy to change the date of visit or cancellations. I had written a very negative review about this hotel and due to trip advisor's policy I had to delete it in order to write a new one. It does not include photographs of dolphins activities, Photo Drone, Photo Xunset, or archaeological sites. Contact us at: In Mexico 800 006 FOTO (3686) / From abroad (01152) 55 4163 7327 or write to foto@xcaret.com. The staff were absolutely amazing", A verified traveler stayed at citizenM Boston North Station, A verified traveler stayed at Omni Boston Hotel at the Seaport, A verified traveler stayed at Encore Boston Harbor, "We had a fabulous stay while we were in town for a concert at the Garden. If you buy multiple parks, the pictures taken at the hotel are included for free. Xcaret Hotel Mexico) We sat in for the 90min presentation, which was . Xcaret Website; Xcaret Hotels; Other Parks and Tours; Xcaret Promotions; Have you visited us? (01152) 55 4163 7327
Do I have to reserve for a specific date? This hotel features a restaurant, a gym, and a bar/lounge. If you visited our Xcaret Hotels: fotohoteles@xcaret.com
In the natural wonder of the Riviera Maya you will enjoy swimming, snorkeling and interacting with the marine life of an inlet, as well as unlimited food and drinks. I felt like it was paradise on earth, and I am sad that I am not sure anything else will compare to it in the future. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. Doubletree Boston Andover Hotel. Also, some activities are not suitable for pregnant women, besides not recommended for people with fear of heights, recent surgeries, back pain, or if gets dizzy easily. The All-Fun Inclusive concept of Hotel Xcaret Arte includes unlimited access to the most iconic and beloved parks in Cancun and Riviera Maya: Xcaret, Xel-H, Xplor, Xplor Fuego, Xenses, Xoximilco, Xavage, and Xenotes, that together, will add up to 200 experiences of adventure, inspiration, and amusement. It didnt matter if he was cleaning the pool or checking chemical levels he smiled. Next, we want to show you the list of the culinary geniuses that are positioning Xcaret Hotels as an ideal destination for the lovers of fine dining experiences. The food is really good. Restrictions apply. Remember that cancellations are managed by the terms and conditions of the cancellation policy. Changes are not permitted on the day of your visit. If your hotel is not in the list, you can choose one of the following meeting points and Grupo Xcaret official transportation will pick you up there. When purchasing the Photo Pass product, visitors to the parks and tours by Grupo Xcaret can use all the AutoPhoto points at the park(s), the pictures by photographers (including recreational activities), or both. A snack bar/deli, a lobby fireplace, and express check-in are also on offer. The free buses with unlimited access to the park saved us probably $1000 by itself. Korean Won (KRW): Visa, Mastercard, American Express, Diners, Discover and JCB. Kukulkn Blvd, Km 9.5, Cancun Hotel Zone. It is important to confirm your transportation service at least 48 hours in advance. She even offered advice on when to arrive at a restaurant my daughter was interested in trying, to avoid bigger crowds. Their eco-integrating design and premium amenities make them unique. Xenses Admission; Tour Tulum-Xenses; Save more. By continuing to browse the site, you agree to the use of cookies. How do I find and download the photos from the website? While buying your ticket online, a list of hotels where pick-up is available will be displayed. ~11.96 miles northwest of Middleton center, ~35.43 miles southwest of Middleton center, ~39.06 miles southwest of Middleton center, Doubletree by Hilton Boston North Shore - Danvers, Doubletree Boston Andover Hotel in Andover, DoubleTree by Hilton Hotel Boston - Bedford Glen, Doubletree by Hilton Boston Logan Airport Chelsea. Youre getting a reduced rate because this partner is offering a discount when you book from a mobile device. Zipcode 77500. If you do not attend the day of your visit, you can change the date within the period of one year from the purchase date, giving notice 24 hours in advance. I also requested a king size bed (I was proposing on this trip!) Privacy Terms. Copyright 2016 Experiencias Xcaret Parque, S.A.P.I. The use of the Photo . The ALL FUN PASS Is definitely worth it if you visit multiple parks a day, but it can be exhausting which lends to the high cost but I belive the true value would be if you were a family of 4, 2 adults and 2 children. 10 Ave South 10, Playacar, Playa del Carmen, Constituyentes Ave. LB, Gonzalo Guerrero, Playa del Carmen, 5th Avenue and 34 St. North, Playa del Carmen. When I visited the Park I couldn't purchase my photos, can I still buy them? What is the minimum age allowed inside the Park? Access to Xplor Park is limited to children under 5 years. Sorry, we only accept FM2 or FM3 for the case of foreigners living in Quintana Roo. . Upload or insert images from URL. On your PC or Mac the downloaded photo is automatically saved in the downloads folder. Remember you can purchase water shoes at our shops in Xplor. Play it safe and take your own photos with I would have. I loved the location of the hotel, very close to everything. Yes. Xplor Park opens from Monday to Saturday, from 9:00 a.m. to 5:00 p.m. How long is the photo/video download code available? Discover Isla Mujeres, a fascinating island in front of Cancun, where you will find spectacular beaches, a peaceful and relaxed Mexican atmosphere, and important Maya vestiges. (01152) 55 4163 7327
But. Does the ticket include snorkel gear or should I bring my own? *MSI only with participating cards (banks) issued in Mexico. I was never sure he knew I was up on the balcony and that is what made his approach to his job so remarkable. We thank you for the time invested in sharing such warm comments with future travelers around the world.We hope this will be the first of many more visits to come! I want to purchase my dolphin experience photographs. We had a fantastic lunch and swam in both the pools and river. How do you remove the watermark from the photos? Check in was swift and easy at 3 pm, as promised.Our room was beautiful and located in Casa Viento- with a river view. 800 006 FOTO (3686)
Yes, you must select a specific date to visit the Park. A seven Zip-line circuit which includes the tallest in the Riviera Maya. The following document available for download is an Authorization of Printing and Reproduction of Photographs officially issued by Grupo Xcaret. She didn't really explain anything. Is the discount for Quintana Roo residents valid throughout the year?
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